TENS & CUB Hire Package Terms & Conditions

TENS Hire Terms & Conditions

When you book your hire you agree to the following Terms & Conditions: 

1. Your hired TENS machine always remains the property of Birthmother.

2. Birthmother only supplies the customer with an Elle TENS on the understanding that it will only be used by the person whose name appears on the booking form and is not transferable between individuals.

3. Refunds for non-faulty TENS units will not be provided once the TENS unit has been dispatched.

4. A refund will not be given if the hirer does not end up using the TENS. 

5. In the event of cancellation the hire fee will be refunded less an administration fee of $10.

6. The success of Elle TENS is neither guaranteed nor implied, It’s effect varies from person to person, and varies between a person’s unique circumstance.

7. You must not use a labour TENS machine before 37 weeks of pregnancy; over the abdomen at any time during your labour or at all or on the head; near water or in the vicinity of children. You must not use a TENS machine if you have a pacemaker; heart disease; any heart rhythm problem; suffer from epilepsy; suffering from any acute feverish condition; suffering from infectious disease or tumours. The TENS is not to be used while driving or operating any machinery. 

8. Please check with your care provider to ensure that using a labour TENS machine is right for you. You should only use your labour TENS machine under advice and guidance from your care provider.

9. The Elle TENS is to only be used following the instructions provided. A link of the instruction manual is also found on Birthmother’s website in the product hire page. 

10. The hirer agrees to return the TENS machine and all its accessories to Birthmother, by the end of the hire period and agrees to drop off the return TENS hire to an Australia Post Office, to receive a lodgement receipt, to be kept for proof of lodgement just in case something goes wrong with return delivery. 

11. We understand that things break, and can so unexpectedly. If your Elle TENS hire is returned to us damaged by misuse, you agree to pay for the repair or replacement costs of the machine and its accessories. If the hire product is lost or stolen, you agree to pay the full retail cost of the unit and accessories. The cost will depend on which TENS you have hired, minus your already paid hire amount. 

12. Birthmother will not be held liable or responsible, for anything that may arise from the use or possession of the TENS. By hiring the TENS machine you agree to indemnify and not hold Birthmother responsible / liable for anything that may arise from the use or possession of the Elle TENS machine and it’s parts and equipment.   

13. Birthmother has a privacy policy so we will never give out any information unless we have to by law.

Comfortable Upright Birth (CUB) Stool Terms & Conditions.

When you book your hire, you agree to the following Terms & Conditions:

1. Your hire includes an inflatable CUB stool, a hand held pump, a drawstring carry bag.

2. No refunds will be given if you did not end up using the CUB.

3. Birthmother supplies the customer/hirer with a CUB stool on the understanding that it will only be used by the person on the booking, and not transferable between other people.

4. Cancellation of your CUB hire can be done anytime if the CUB has not been posted to you. You will be refunded the hire amount, less $10 administration charge. 

5. The Hirer agrees to return the CUB and its accessories to Birthmother. It is the responsibility of the customer/hirer to check all the contents for the CUB hire package. The hirer agrees to drop off the return CUB hire to an Australia Post Office, to receive a lodgement receipt, to be kept for proof of lodgement just in case something goes wrong with return delivery. Thanks 

6. The customer/hirer would have discussed the use of a CUB stool with the medical practitioner in charge of their obstetric care, and will have received the practitioners approval to use the CUB stool for labour and birth.

7. The CUB should not be used in the following: women who have serious medical complications affecting their labour and birth including (but not exclusively) the following:HELLP, Pre-eclampsia, Heavy PV bleeding, Placenta Previa, previous surgery to or 3rd/ 4th degree trauma to the perineum or women having pre-term labour. It is for individual mothers and their care providers to decide if the use of the CUB is appropriate or safe for their unique circumstances. The CUB should not be used in a birth pool.

8. The CUB stool will only be used according to the instructions provided. Birthmother shall not be held responsible or liable for any injury or damage sustained as a result of misusing the CUB stool. The customer/hirer accepts responsibility for all risk from any use of the CUB stool.

9. We understand that things can just break, and unexpectedly, however any damage that results from the misuse or neglect of the CUB stool and its equipment during your hire period are to be paid if full.

10. Birthmother will not disseminate your information, unless required to under law.