TENS Hire Terms & Conditions

When you book your hire you agree to the following Terms & Conditions:

1. Your hired TENS machine always remains the property of Birthmother.

2. Birthmother only supplies the customer with an Elle TENS on the understanding that it will only be used by the person whose name appears on the booking form and is not transferable between individuals.

3. Refunds for non-faulty TENS units will not be provided once the TENS unit has been dispatched.

4. A refund will not be given if the hirer does not end up using the TENS. 

5. In the event of cancellation the hire fee will be refunded less an administration fee of $10.

6. The success of Elle TENS is neither guaranteed nor implied, It’s effect varies from person to person, and varies between a person’s unique circumstance.

7. You must not use a labour TENS machine before 37 weeks of pregnancy; over the abdomen at any time during your labour or at all or on the head; near water or in the vicinity of children. You must not use a TENS machine if you have a pacemaker; heart disease; any heart rhythm problem; suffer from epilepsy; suffering from any acute feverish condition; suffering from infectious disease or tumours. The TENS is not to be used while driving or operating any machinery. 

8. Please check with your care provider to ensure that using a labour TENS machine is right for you. You should only use your labour TENS machine under advice and guidance from your care provider.

9. The Elle TENS is to only be used following the instructions provided. A link of the instruction manual is also found on Birthmother’s website in the product hire page. 

10. The hirer agrees to return the TENS machine and all its accessories to Birthmother, by the end of the hire period and agrees to drop off the return TENS hire to an Australia Post Office, to receive a lodgement receipt, to be kept for proof of lodgement just in case something goes wrong with return delivery. 

11. We understand that things break, and can so unexpectedly. If your Elle TENS hire is returned to us damaged by misuse, you agree to pay for the repair or replacement costs of the machine and its accessories. If the hire product is lost or stolen, you agree to pay the full retail cost of the unit and accessories. The cost will depend on which TENS you have hired, minus your already paid hire amount. 

12. Birthmother will not be held liable or responsible, for anything that may arise from the use or possession of the TENS. By hiring the TENS machine you agree to indemnify and not hold Birthmother responsible / liable for anything that may arise from the use or possession of the Elle TENS machine and it’s parts and equipment.   

13. Birthmother has a privacy policy so we will never give out any information unless we have to by law.